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North Star Direct was founded with the aim of delivering excellent customer service through a multi-channel approach. We are comprised of a highly experienced and versatile management team that gives the company a fluid and dynamic leadership and the ability to adapt quickly to changing environments. Our contact centre is a mid-sized, hi-tech facility that lends us the flexibility we need to deliver to both blue chip companies and small to medium sized enterprises equally, without sacrificing quality.
Our mission is:
“to deliver outstanding customer service on behalf of our clients by providing bespoke and custom fit solutions for their specific needs and, by employing the best technology and staff in order to increase sales and customer retention and drive down costs. We seek to provide an outsourced solution to your in-house needs“
Quality of service is at the heart of our ethos and highly motivated and educated employees are the key to our success. Our own experience in the contact centre industry coupled with the way we train, develop, and motivate our staff helps us to ensure we maximise results and minimise costs.
We can provide a full range of solutions from inbound customer service helplines to fully tailored outbound telemarketing campaigns. North Star Direct has built a reputation of maintaining unbeatable standards in its inbound call handling service and outbound calling teams. This is because North Star Direct takes the greatest care to represent your company at the highest level in order to bring your customers closer to you. However our services are not merely reactive rather, we strive to deliver a proactive service and thus add considerable value to our clients’ businesses.
Our dedication to deliver and exceed is what we build our business on and this is mirrored in our client and customer relationships.
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