UK Call Centres

Performance Call Centres Embracing Technology

UK call centres lead the way in multi-channel technology and marketing.

SwitchHack examines new ideas, multi-channel technologies and marketing services that can improve call centre performance within the UK.

Debate the industry and such issues as Corporate Responsibility, The Environment and Marketing Efficiency using multi-channel communications.

Visit the SwitchHack blog to read personal experiences from UK professionals within the call centre industry and offer your comments to the debate.

Corporate Responsibility

Neville Upton encourages companies to keep call centre business in the UK and make a positive contribution on the environment at the same time.

Listening

Listening is not just about hearing. It is also about committing the effort to understanding what people really want.

Communication is Key to Service

Send out the right message at the right time and dramatically increase revenue, reduce costs and increase word of mouth advocacy.

Communication is Key

Embracing new forms of technology. An archive of writings on communication.
Communications

The Company Who Listen

Listening is a skill that has a massive impact on the performance of business and personal relationships.
The Listening Company

Corporate Responsibility

Effective call centre management means more efficiency for business.
Corporate Responsibility