B2B

B2C

Operations

SERVICES OFFERED BY NORTHSTAR DIRECT

Selecting the right service is of upmost importance for a client and having a large range to choose from that can be tailored to fit individual needs is always helpful. North Star Direct offers inbound call handling and outbound services in a fluid and dynamic way.

Inbound Services

We use both Bureau and Dedicated services in our inbound call centre. We work closely with the client to establish exactly what the requirements of the project are and then present the best custom fit approach using one or all of these services.

Outbound services

At the core of any company’s strategy is to increase sales. This can be achieved through a number of tried and tested revenue building avenues but we believe that a well planned and strategic telemarketing campaign is one of the best ways to achieve this goal. Our highly trained and professional agents have the skills you need to fulfil this target and are fully equipped in working across B2B and B2C campaigns.

Bureau Services

Our Inbound Bureau service offers a high quality and reliable option for any client looking to outsource work based on seasonal demands or peaks in call volumes. It is a very flexible and hi-tech bureau that operates 24/7 throughout the year and is able to deliver a quick response call handling service. Innovative technology and well trained staff make up the core of our service that seeks to streamline your business.

Dedicated Services

The dedicated service we offer provides a fully integrated and bespoke solution able to handle customer contacts for a single client. Our dedicated service ranges across inbound call handling, outbound telemarketing, e-mail response and web chat. All of our clients are given:

• Our expert input on their strategy to help improve market exposure and service levels.

• Appointed experienced account managers to manage the relationship and ensure all those who are integral to delivering the final solution are kept up to date and informed.

• Regular and informative updates and figures for all campaigns under the account.

• Full visibility of the project from end-to-end and free access to provide strategic input.

• Fully trained and experienced staff that are well equipped and fully educated to handle the specific needs of your campaign.

Our Inbound Services Include:

• Customer Services

• Order Processing

• Brochure Lines

• Data Capture and Bureau Services

• Sales and Fulfilment

• Overflow and out-of-hours call handling

• E-mail Response

• Direct TV Response

• Helplines

• Charitable donations

Our Outbound Services Include:

• Telemarketing

• Cross selling and up selling

• Lead generation

• Welcome calls

• Target driven sales

• Appointment settings

• Market research

• Product recall